Terms & Conditions
TERMS AND CONDITIONS (“TERMS”)
Please read these Terms and Conditions ("Terms," "Terms and Conditions") carefully before using the http://hairloomhair.com website (the "Service") operated by HAIRLOOM ("us," "we," or “our"). We reserve the right to change this site and these terms and conditions at any time. Your access to and use of the Service is conditioned on your acceptance of and compliance with
these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
ACCOUNT
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice. When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
GOVERNING LAW
You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person.
TERMINATION
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
APPLICABLE LAW
These Terms shall be governed and construed in accordance with the laws of Colorado, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
COPYRIGHT PROTECTION
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by us in a written agreement. We sincerely respects property rights. In case there is a copyright infringement on any picture, please contact us, and we will remove the picture as soon as possible.
ORDERS
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. We are not responsible for late deliveries. We encourage customers to place their order in advance to ensure there is enough time to receive their item. All orders reported as "delivered" by shipping companies are considered delivered. We cannot be made liable of non-delivery in this case.
CUSTOMER REVIEWS & COMMENTS
Except as otherwise provided elsewhere in this Agreement or on the site, anything that you submit or post to the site and/ or provide us, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and by submitting or posting, you agree to irrevocably license the entry and all IP rights related thereto (excluding the moral rights such as authorship right) to us without charge and We.com shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, display, publish, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of us and shall not be returned to you and you agree not to raise any dispute in connection with any use of the entry by us in the future. You warrant that your Submissions, in whole or in part, are clear
and free of any IP right infringement, disputes or third party claims. We assume no liability for any misuse of copyright or any other rights of third parties by you.
DELIVERY & PACKAGING
Unless otherwise provided, we will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by Buyer will be paid for by Buyer. Unless otherwise provided, we shall use its judgment in determining carrier and routing. In either case, we shall not be liable for any delays or excessive transportation charges resulting from its selection.
PAYMENT TERMS
The discount applies only to the invoiced value of the material (not to taxes or shipping charges). We reserves the right to require advance payment or satisfactory security for the goods if the financial condition of Buyer so warrants as determined by us. If Buyer fails to make payment in accordance with terms of this agreement or any collateral agreement or fails to comply with any provisions hereof, we may, at our option (and in addition to other remedies), cancel any unshipped portion of this order. Buyer is to remain liable for all unpaid accounts.
RETURN POLICY
Eligible goods can be returned within 14 days due to mistake in order or customer dissatisfaction. All goods must be received in quality and standard condition in order customer to get refund. We have the sole authority to determine if the goods are in standard quality condition. After 14 days, eligible goods may be returned in exchange for equivalent store credit. Customers returning goods are responsible for shipping charges. Goods not eligible for refunds/store credit include but are not limited to synthetic braiding hair, synthetic wigs, and accessories.
Please allow 5-7 business days from when the goods are delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.
FORCE MAJEURE
We shall not be liable for failure to perform its obligations resulting directly or indirectly from or contributed to by acts of God; acts of Buyer, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability to obtain raw materials (including energy sources), components, labor, fuel or supplies; or other circumstances beyond our reasonable control, whether similar or dissimilar to the foregoing. If certain quantities are affected and other quantities are not, the quantities affected shall be eliminated without liability, but the agreement shall remain unaffected. We may during any period of shortage due to any of said causes, allocate its supply of such raw materials among its various users thereof in any manner which our Company deems fair and reasonable. In no event shall we be liable for special or consequential damages for any delay for any cause.
EMAIL MARKETING
By consenting to Hairloom email marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring email notifications (for your order, including abandoned checkout reminders, marketing offers and customer review requests) from us. Message frequency varies. Consent is not a condition of purchase. Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
CONTACT US
If you have any questions about these Terms, please contact us.
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